Privacy policy

Privacy Policy

Effective date: 01/07/2025

This Privacy Policy describes how Mega Keratin Europe LTD (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit or make a purchase from https://mega-keratin.com/ (the “Site”).

We are committed to ensuring your privacy is protected and in full compliance with the General Data Protection Regulation (GDPR).

1. Who We Are

Data Controller:

Mega Keratin Europe LTD

Legal address: 105 NIKOU PATTICHI UMG HOUSE, OFFICE 1-2 3070 LEMESOS CYPRUS

Email: info@mega-keratin.com

2. What Personal Data We Collect

When you visit the Site, we may collect the following data:

• Identity data: your name, email address, phone number, delivery address

• Transaction data: order history, billing information

• Technical data: IP address, browser type, device information

• Usage data: how you interact with our website (pages viewed, time on site)

• Marketing data: your preferences for receiving marketing emails or offers

We do not collect or store any sensitive personal data (e.g., health or biometric data).

3. How We Collect Your Data

We collect data in the following ways:

• When you create an account or place an order

• When you subscribe to our newsletter

• Through cookies and similar tracking technologies

• Through customer support communications (e.g. email or chat)

4. Why We Collect Your Data (Legal Basis)

We use your data for the following purposes:

You can withdraw your consent at any time by contacting us at info@mega-keratin.com or clicking “unsubscribe” in our emails.

5. Sharing Your Data

We do not sell or rent your personal data.

We may share your data with third parties only when necessary, such as:

• Payment providers (e.g. Stripe, PayPal, Viva)

• Shipping & logistics partners (e.g. DHL, DPD, Fedex)

• Email platforms (e.g. Klaviyo, Mailchimp, Zoho)

• IT and hosting service providers

• Legal or regulatory authorities (if required by law)

All third parties are required to keep your data secure and use it only for the purpose we specify.

6. International Data Transfers

Your data is stored and processed within the European Economic Area (EEA).

If we transfer data outside the EEA, we will ensure an adequate level of protection (e.g. using Standard Contractual Clauses).

7. Data Retention

We retain your personal data:

• For as long as necessary to fulfill the purposes it was collected for (e.g. order processing)

• For up to 6 years for legal, tax, or accounting obligations

• Marketing preferences are kept until you unsubscribe or request deletion

8. Your Rights (under GDPR)

You have the right to:

• Access your personal data

• Correct or update your data

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with a Data Protection Authority (DPA)

To exercise your rights, contact us at info@mega-keratin.com

9. Cookies and Tracking Technologies

We use cookies to:

• Enable site functionality (shopping cart, login)

• Analyze site usage (via tools like Google Analytics)

• Personalize content and marketing

10. Data Security

We use industry-standard security measures (SSL encryption, secure servers, firewalls) to protect your data.

However, no online transmission is 100% secure, so we cannot guarantee absolute security.

11. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we discover such data was collected, we will delete it immediately.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and the “Effective date” will be updated accordingly.

13. Contact Information

If you have questions or requests regarding this Privacy Policy, please contact: info@mega-keratin.com