Refund policy

Return and Refund Policy

Effective date: 01/07/2025

This Return and Refund Policy applies to purchases made through https://mega-keratin.com/ and operated by Mega Keratin Europe LTD (Cyprus).

1. Your Right of Withdrawal (EU Customers)

Under EU consumer protection laws, you have the right to cancel your order and return the products within 14 calendar days from the day you receive your order, without providing any reason.

To exercise your right, please notify us via email at: info@mega-keratin.com

You must clearly state:

  • Your full name

  • Order number

  • Products to be returned

  • Reason (optional)

2. Return Conditions

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be made within 14 days of delivery.

  • The product must be shipped back to us within 14 days after the return has been approved.

  • You are responsible for the cost and risk of returning the product unless it arrived damaged or incorrect.

Return address (warehouse):

Will be provided via email upon approval of your return request.

3. Non-Returnable Items

We cannot accept returns of the following items:

  • Opened, used, or unsealed cosmetic products (due to hygiene and safety regulations)

  • Items returned in damaged condition due to improper packaging during return shipping

  • Gift cards or promotional vouchers

  • Items on clearance or marked “final sale”

4. Damaged, Incorrect or Defective Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Order number

  • Photos of the issue

  • Description of the problem

We will offer a free replacement or a full refund, depending on the situation.

5. Refund Process

Once your return is received and inspected:

  • We will notify you via email of the status of your refund.

  • Approved refunds will be processed to your original payment method within 7–14 business days.

Please note:

  • Shipping charges are non-refundable (unless return is due to our error).

  • If your payment method has expired, we may need to contact you to arrange an alternative refund method.

6. Exchanges

We do not offer exchanges. If you wish to change a product, please return the original item and place a new order.

7. Questions

For any return-related inquiries, please contact us at: info@mega-keratin.com