Terms of service

Terms of Service

Effective Date: 01/07/2025

These Terms of Service (“Terms”) govern your use of the website https://mega-keratin.com/ (the “Site”) operated by Mega Keratin Europe LTD (“we”, “us”, “our”), a company registered under the laws of the Republic of Cyprus.

By using the Site, you agree to be bound by these Terms. If you do not agree, you must not access or use the Site.

1. Use of the Site

1.1. You must be at least 18 years old or use the Site under the supervision of a parent or legal guardian.

1.2. You may not use our products or services for any illegal or unauthorized purpose.

1.3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Site or its content without our express written permission.

2. Account Registration

2.1. To access certain features, you may be required to register an account. You agree to provide accurate, current, and complete information.

2.2. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

2.3. We reserve the right to suspend or terminate accounts that violate these Terms.

3. Product Information and Availability

3.1. All product descriptions and prices are subject to change without notice.

3.2. We reserve the right to discontinue any product at any time.

3.3. We do not guarantee that the content on the Site is accurate, complete, or up-to-date. Product packaging and materials may differ from what is shown online.

4. Orders and Payment

4.1. By placing an order, you agree to purchase the product(s) in accordance with these Terms.

4.2. Full payment (100%) is required before the order is processed.

4.3. We accept various payment methods available at checkout. All transactions are processed securely.

4.4. We reserve the right to refuse or cancel any order for any reason, including errors in product or pricing information.

5. Shipping & Delivery

5.1. Orders are fulfilled from our warehouse in the Netherlands and delivered across the European Union.

5.2. Shipping costs and estimated delivery times are displayed at checkout.

5.3. We are not responsible for delays caused by carriers, customs, or force majeure.

6. Returns & Refunds

6.1. Please refer to our Return and Refund Policy for full details on how to return items and request refunds in accordance with EU law.

7. Intellectual Property

7.1. All content on the Site, including logos, text, graphics, product images, and layout, is the property of Mega Keratin Europe LTD and is protected by copyright and trademark laws.

7.2. You may not use our content without prior written consent.

8. User Conduct

8.1. You agree not to use the Site for unlawful purposes or in violation of applicable laws.

8.2. Prohibited activities include (but are not limited to):

  • Uploading malicious code

  • Harassing or abusing others

  • Violating intellectual property rights

  • Attempting to interfere with the Site’s operation

9. Privacy

9.1. Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, store, and use your personal information in compliance with GDPR.

10. Third-Party Services

10.1. We may use third-party tools or services (e.g., payment gateways, shipping providers). We are not responsible for the content or actions of third-party websites or services.

11. Disclaimer of Warranties

11.1. The Site and products are provided “as is” and “as available” without warranties of any kind, express or implied.

11.2. We do not warrant that the Site will be uninterrupted or error-free, or that results will meet your expectations.

12. Limitation of Liability

12.1. To the maximum extent permitted by law, Mega Keratin Europe LTD shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Site or any product purchased.

13. Termination

13.1. We may suspend or terminate your access to the Site if we suspect that you have violated these Terms.

13.2. Upon termination, your right to use the Site will cease immediately.

14. Governing Law

14.1. These Terms are governed by the laws of the Republic of Cyprus, without regard to conflict of laws principles.

14.2. Any legal dispute shall be brought before the courts of the Republic of Cyprus.

15. Changes to These Terms

15.1. We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated “Effective Date.”

15.2. Your continued use of the Site after changes have been posted constitutes acceptance of the updated Terms.

16. Contact Information

If you have questions about these Terms, please contact: info@mega-keratin.com